So... I was so focused on the generous companies I didn't even mention their counterparts. I should really say counter part because there was really only one!! Can anyone guess? Drumroll please.......
Comcast Digital Cable: First of all, this is a link to their customer service site. When I called, I remember so concern for Robb or myself from the agent. She was frank, to the point and showed little empathy for our situation. Although, I was prepared to pay a bill for whatever equipment (cable boxes and modems) lost in the fire, I was not prepared for the lack of concern.
For a company of this size, and profit generation, I would have (if I am being quite honest) expected them to at least offer us a discount on reconnecting the house once we move back in. At the very least, I would have expected Comcast to say I am truly sorry for your loss. No dice.
We surprisingly recovered a box. It is covered in soot and smells of smoke but you had better believe I will hand deliver it to a Comcast location and let them know that I did not appreciate their lack of concern for their customer. I will let you know how it goes.
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