Which Companies Helped and Which One's Didn't!!!

These are some companies that have really come through for us during this time. Every business needs to make money and do their job, but it is a special business that goes far and beyond what you would expect them too. During a time of need in a poor economy, it is excellent customer care that keeps us all coming back!! We think these companies deserve some praise and credit!!! Here is some information to who they are and how they helped us!!

Progressive:  Our agent George Howe was incredibly kind and patient through this entire process. Because of the vehicle loss and damage, we had to call him on the day after the fire. He was very kind and anytime he called us or answered his phone he asked us how we were. We were slow to return phone calls and he still was patient and helpful. 
Progressive was also very generous in the reimbursement of the total loss of Robb's vehicle as well as very generous with the estimate to repair my car. Chris, over at Lawrence Chevrolet, spoke very highly of the progressive adjuster that came to write the estimate on my car. Chris said he was very helpful and cared about getting the repairs done right. I would recommend this insurance company to anyone!!!


Lawrence Chevrolet: Chris was very compassionate when I returned his phone call about my car. He immediately asked how Robb and I were and wished us well. I have never so much as met Chris, but he spent the time to go over everything with me and made it clear that they would do everything and more to fix my car up properly.
Chris also, said he was very sorry for the loss of Robb's car. He had received a photo of what the truck damage looked like and said he as happy everyone was okay. Chris was super sensitive to the sentimental value that truck had to Robb. Thank you Chris!!


Medtronic Minimed: A couple of weeks before the fire I had replaced my 3 month stock pile of insulin pump supplies. The fire took all of these items. Items I need to survive. I called Medtronic Minimed the day after the fire and explained the loss to them. I do not remember the name of the woman I spoke to but she was VERY sensitive to the urgency of my situation. She overnighted, free of charge, all the replacement supplies. It truly is stuff like this that saves your like.


1-800-Contacts: I called this company about two days after the fire, and explained how I lost the entire year supply of contacts in the fire. The agent on the phone was incredibly sympathetic. She replaced my entire supply at a huge discount and with free overnight shipping. This meant so much to me!!! I could see!!


Neflix: We lost 3 movies of theirs in the fire. Robb called them to inform them of the loss and that we would be downgrading our service. he says that the woman was incredibly helpful, and did not charge us for the dvds that were destroyed. I know it is not a huge deal, but it mean Robb and I that was did not have to pay for another charge.


Kohls: They helped us when we visited to return some clothes that were given to us but didn't fit. The manager Jamie was incredibly helpful. We did o have a reciept and needed to replace a few other items (like underwear) so we needed to buy things too. 
Jamie returned everything for us, and gave us a generous discount on the extra items we were buying. Jamie's mother was sick some years ago and she understood what it meant to someone to be be surrounded by a supportive community. Thank you Jamie!!


Capitol Area Animal Medical Center: This is a wonderful company to work for. The entire staff pulled together for a generous gift certificate not to mention some fantastic toys and treats for out pets. They provide wonderful care to their patients and support to their staff!!!


Petco: We of course had to replace leashes, and food. When we went to Petco to replace everything and used the card given to us by the Red Cross (as well as, explained our situation), the cashier gave us an additional discount and of course a couple of dog treats from the cookie treat bar.
Thank from all of us Petco!! We are forever loyal!


Primal Surf: I lived in Brigantine, NJ for a couple of years and when this amazing surf shop heard of what had happened, they sent us a care package full of new clothes. Susan, Michael, Mike and Zack Laielli were so kind and generous to reach out to us. I cannot tell you how nice new clothes feel on your back. It was definitely one of those things I took for granted!!
                            

We cannot fail to mention the help of The American Red Cross. They responded to our phone call the following day and picked us up at my parent's home. The 3 girls drive us to our home to asses the damage. Jessica Zercher was the specialist who arrived. She was incredibly kind and gentle.

The American Red Croos gave a us a visa card with money on it to use for things like clothes, shoes, medications, and dog food. This service has been invaluable to Robb and I. THANK YOU!!!

Just a remonder as well. Our friend Alisa Paykos-Theuer is throwing a Silpada jewelry party to help us fundraise. Check out the really AWESOME stuff they have on there. I drool a little bit everytime I look at this jewelry!!

Thank You so very much for all of your support. Robb and I will be added more of our personal experiences to this blog in the next day or so!! Robb and I cannot even believe the outpouring of support we are receiving for everywhere we go!!

THANK YOU THANK YOU THANK YOU!!!

If you find yourself in a financial constraints, check out and see what we did on GoFundMe.com. We are so very sure it could help you too!!!